Ticket Policies

For Annual Members:

Children age two and under will be admitted free as long as the child is sitting on an adult's lap. If a parent requests a physical seat for the child, he/she must pay the appropriate price.

Code of Conduct - Click here for full document
Providence Park management is committed to creating a safe, comfortable and enjoyable experience for all guests. Our staff will proactively intervene to support a family oriented environment where all guests can enjoy the entertainment experience free from the following behaviors:

  • Foul or abusive language or obscene gestures
  • Any disruption of the game by a guest’s actions or unauthorized entrance on the playing field or restricted areas
  • Inappropriate displays of affection in a public, family setting
  • Intoxication or other signs of impairment
  • Obscene or indecent clothing
  • Guests seated in a location other than their ticketed seat

If someone interferes with your enjoyment of a game, please contact a Guest Services Representative for assistance.

Fans found in violation of the Providence Park Code of Conduct face ejection from the event as well as potential bans from future stadium events. Fans may also be asked to partake in a Fan Conduct Class before they are free to return to any Providence Park event.

ADA Seating & Exchange Policy
All wheelchair spaces and companion seating are assigned unless in the Timbers Army. Seats may be purchased in advance by phone through New Era at 888.736.6849 or in-person at the Providence Park box office. Guests may pre-arrange special wheelchair needs by calling Providence Park at 503.553.5523 to schedule an escort to/from their seating location. Providence Park meets all ADA requirements. The Providence Park ADA exchange policy facilitates making ADA seats available for ADA qualified patrons who possess a ticket for an inaccessible seat. If a ticket holder requires ADA seating for a home game(s) they should notify their Ticket Services Rep or the Ticket Services Department (members@timbers.com) to arrange for relocation into ADA seating. Please be aware that the relocation of these seats is based solely upon ticket availability, therefore advance notice is beneficial. Game-day ADA ticket exchanges are based on ADA seat availability and cannot be guaranteed.  Providence Park can also relocate one partner seat with any ADA ticket relocation request. Providence Park reserves the right to take appropriate action regarding misrepresentation or fraud, which may result in relocation, ejection, or revocation of annual membership accounts.

Refund Policy
The purchase of or any money paid on Portland Timbers tickets is not refundable.

For almost all events at Providence Park, including Portland Timbers games, re-entry is not allowed.

Reprint Fee
The Portland Timbers will charge a $5/ticket reprint fee for lost or forgotten season tickets on game days, a full season reprint charge will be $5 for annual membership cards and $10 for season tickets.

Paid in Full Deadline
2016 Portland Timbers annual memberships must be paid in full by March 31st, 2016. 

2016 Portland Thorns FC season tickets must be paid in full by January 31st, 2016

Tickets will be cancelled and barred from entry until full payment is received after this date.

Payment Plans
Failure to comply with the scheduled payment plan will lead to the blocking and revocation of any annual memberships more than 14 days past due for any scheduled monthly payment. Repeated failure to meet schedule deadlines will also result in the blocking or revoking of annual memberships.

Seat/Account Transfers
There is a ownership transfer charge of $50 for Timbers tickets $25 for Thorns tickets. Annual memberships can only be transferred by the primary account holder in writing to members@timbers.com during the season's transfer period.

Ticket Abuse and Revocation
Annual members are responsible for the conduct of anyone using their seats.  Violation of the code of conduct by annual members or guests using their tickets is subject to discipline at the discretion of the Portland Timbers up to and including revocation of their annual memberships.

Ticket Exchange
The Portland Timbers do not accept unused tickets from past events for any value or offer exchanges on unused tickets.