Rose City Rewards FAQ

What is the Rose City Reward Program?
Rose City Rewards is our loyalty rewards program that lets you earn and redeem points for exclusive Timbers prizes and experiences.

Who is eligible to Participate:
All Timbers Annual Members. You can get started by accessing your personalized rewards site through your online account manager.

EARNING POINTS / PROMOTION CODES

How do I earn Reward Points?
Annual Members can earn points through a variety of options. Please see the points menu HERE to view where you can earn points and maximize your earned point total.

What do I do if I lose my card or tickets?
If you lose your Annual Membership card or ticket, please contact your Member Services Representative or the Member Services department at 503-553-5550.

Where can I submit a Rose City Rewards Promotion Code?
To submit a promotion code, you must access your Rose City Rewards account. You can do this via logging in to your Timbers online account manager. You will see your Rose City Rewards link under “My Account”. When you are on your Rose City Rewards account, you can submit a code on the banner at the bottom of the site. All promotion codes are active until midnight of the day the code was first shown.

The Timbers online account manager and Rose City Rewards site are mobile accessible.

How can I gain points by watching matches on TV?
During locally broadcasted (ROOT, KPDX) Timbers away matches and Timbers in 30 programs, a promotional code will be displayed at various times throughout the program. The code is only good for one entry per account, but will be applied to all seats on the account. All promotion codes are active until midnight of the day the code was first shown.

How do I gain points for attending an Away match viewing party?
You can gain points by attending the official viewing party at one of our pub partners. See HERE for party listings and specific dates. There will be Timbers staff on site who will display the promotional code at the venue.

How do I earn 50/50 Raffle points?
You can earn 50 points at every Timbers home match by purchasing a 50/50 raffle ticket. When you purchase a ticket, there will be a promotional code at the bottom of the slip. Please then enter this code on your rewards page to earn the points.

How do I earn merchandise purchase points?
You can earn points per Timbers game day by purchasing any item at the Providence Park Team store. When you purchase an item, there will be a promotional code at the bottom of your receipt. Please then enter this code on your rewards page to earn the points.

I have entered to code, but no points are coming up on my account – why?
Points are allocated automatically. If you are not seeing any points added to your account, please attempt the promotional code again. If still unsuccessful, please contact your member services rep or email rosecityrewards@timbers.com

If I have more than 1 seat, do I have to enter the promotional code for each seat?
Promotional codes will apply to each seat on your account. You will only need to enter the code once.

Will my points achieved total continue into the next season?
Your total earned points will reset after each season.

SPENDING POINTS

What can I spend my points on?
Points gained accrue so that you can spend them on experiences or memorabilia. These rewards are available either through direct redemption, raffles or auctions.

Can I use the points in the Team Store or at concession stands instead of money?
Reward points do not hold any monetary value and can only be used through the Rose City Rewards program.

How can I check my points balance?
Annual Members can access their points through their online account manager. Please click HERE to login and access your Rose City Rewards profile.

I bid on an auction, but didn’t hear anything. How do I know if I have won?
Each auction bidder will receive a bid confirmation email, and also an outbid email if you are no longer leading the auction. Winners will be contacted directly by their Member Services Rep to confirm their prize and go over further details.

I redeemed an item/experience on the website. How do I collect my reward?
Annual Members who redeem experiences will be emailed to confirm their redemption. Items that are redeemed can be picked up inside the Guest Services Center at the next home match.

Can I transfer points from one seat to the other?
No. Each seat will have a separate point total.

Can I transfer points from one account to another?
No. Points are nontransferable between accounts.

I have other questions not found on the FAQ Page. Who can I contact?
Please contact your Annual Member service representative or contact us at 503-553-5550, rosecityrewards@timbers.com.